Bharat Sanchar Nigam (BSNL) will set up a call centre in West Bengal specially for registration of complaints by its landline and broadband users.
At present, complaints by subscribers have to be made at exchanges, resulting in delay in solving the issue.
“BSNL has geared up to streamline and resolve complaints issues with a new call centre specifically for landline and broadband subscribers,” BSNL (Calcutta Telephones) CGM Mr Somnath Maity told PTI here.
“By end of July, we will have one call centre for entire West Bengal for landline and broadband subscribers. Similarly, call centres for other states will also come up,” he said.
After the call centre for fixed access connection is set up BSNL subscribers in Calcutta and Bengal circles would be able to access the centralised call centre to address their problems.
BSNL has dedicated call centres for mobile connections.
“The centralised call centre can sort out problems of any subscriber irrespective of circle he belongs to in Bengal,” Mr Maity said.