Bharat Sanchar Nigam (BSNL) will set up a call centre in West Bengal specially for registration of complaints by its landline and broadband users.
At present, complaints by subscribers have to be made at exchanges, resulting in delay in solving the issue. "BSNL has geared up to streamline and resolve complaints issues with a new call center specifically for landline and broadband subscribers," BSNL (Calcutta Telephones) CGM Somnath Maity told PTI here.
"By end of July, we will have one call center for entire West Bengal for landline and broadband subscribers. Similarly, call centers for other states will also come up," he said.
After the call center for fixed access connection is set up BSNL subscribers in Calcutta and Bengal circles would be able to access the centralised call center to address their problems.
BSNL has dedicated call centers for mobile connections. "The centralised call center can sort out problems of any subscriber irrespective of circle he belongs to in Bengal," Maity said.
At present, complaints by subscribers have to be made at exchanges, resulting in delay in solving the issue. "BSNL has geared up to streamline and resolve complaints issues with a new call center specifically for landline and broadband subscribers," BSNL (Calcutta Telephones) CGM Somnath Maity told PTI here.
"By end of July, we will have one call center for entire West Bengal for landline and broadband subscribers. Similarly, call centers for other states will also come up," he said.
After the call center for fixed access connection is set up BSNL subscribers in Calcutta and Bengal circles would be able to access the centralised call center to address their problems.
BSNL has dedicated call centers for mobile connections. "The centralised call center can sort out problems of any subscriber irrespective of circle he belongs to in Bengal," Maity said.
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