Connecting BSNL Employees / Subscribers 4 Growth of BSNL: FAQ - MNP - BSNL

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FAQ - MNP - BSNL

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Mobile Number Portability(MNP)" is the facility which enables a non BSNL Mobile customer to become a Wholly Government owned company BSNL's mobile customer without any change in the mobile telephone Number and with out any additional charges.It is a golden opportunity for a non – BSNL customer to become a BSNL Customer.Just enter your Name and Telephone number in the given form
Q.What is MNP?
MNP is Mobile Number Portability through which any non BSNL Mobile customer can migrate to BSNL within the same service area (State/Circle) without changing the number.
Q. Can I port my landline number to a mobile number?
Ans. No. MNP is allowed only for mobile numbers
Q. I have a BSNL/non BSNL CDMA Mobile phone, can I PORT to switch over to BSNL Mobile (GSM) ?
Ans. CDMA Mobile Sure! But you will need a GSM compatible handset.
Q. Can I use mobile number portability to port in to anywhere in India?
Ans. .MNP is allowed only in the circle/state from where you got your mobile number. For example a customer from Kerala can migrate to any migrate to any operator within Kerala.
Q. Do I need to pay any charges for porting in to BSNL?
Ans. No. Even though it is chargeable, BSNL is offering the facility free of cost.
Q. Do I need to cancel my account with my non BSNL service provider?
Ans. Once you give the request It will be cancelled automatically
Q. What is a UPC code?
Ans. UPC code is an 8 digit Unique porting code which you will be required to provide to BSNL at the time of switching to us. You need go to the write message option on your mobile and type PORT followed by your ten digit mobile number. Send this message to 1900 from your mobile phone and you will get the UPC code. That's it!
Q. How fast will I get the UPC code?
Ans. Immediately after sending the SMS.
Q. What steps do I need to follow if I want to switch over to BSNL?
Ans. You can give details by clicking the link above. Our sales executive will approach you to get the formalities done. ( You need to fill the subscription form and provide our sales representative with valid proof of address & proof of identity and a passport size photograph.) OR Walk into any of our Customer service centres with a photocopy of valid proof of address and proof of identity and a passport size photograph.You need to provide an 8 digit UPC code. (The UPC code can be taken from your existing operator by sending SMS "PORT <space> <your 10 digit mobile number to 1900.)
Q. What is the validity period of UPC code?
Ans. 15 days. (You can again send SMS and have a new code.)
Q. What documents are required for a mobile number portability request?
Ans. You need to submit:Duly filled CAF form with UPC code detailsCopy of valid Address and Identity proofCopy of last bill paid to current service provider (in case of post paid customer)
Q. Are there any conditions to join BSNL?
Ans. As per TRAI guidelines,You should have completed a period of 90 days (from the date of activation of your mobile connection) with your current operator.You should have cleared all outstanding payments of your current Operator.You should have no pending request for change of ownership of the mobile number.Your mobile number sought to be ported should not be sub-judice i.e. under trial in a Court of Law.Porting of your mobile number should not have been prohibited by a Court of Law.There should be no ownership change request pending against the number you wish to port.
Q. When will my number get ported after applying?
Ans. On receipt of your documents , we will send a request to your existing operator for validations, After which an intimation will be sent to you on exact time and date of switching of your mobile number. The entire process will take maximum 7 days as per time limit set by TRAI.
Q. Will there be any disconnection of services in this process?
Ans. Your number will be functional throughout this process. The switchover will happen in a two hour window between 10 pm and 5 am. Exact time will be communicated to you in advance.
Q. Do I have to replace my SIM card?
Ans. Yes, BSNL will offer a fresh SIM. You need to change the SIM after porting.
Q. Will I enjoy all existing services on your network as well?
. You can enjoy all services offered by BSNL.
Q. I have a prepaid number with current operator, can I take a BSNL postpaid connection through Mobile Number Portability?
Ans. Yes.
Q. Can my Mobile Number Portability request be rejected?
Ans. Yes. Your current service provider can deny a request if any of the conditions of eligibility is violated.
Q. I have paid my bills with my current operator till my last billing cycle, How will I be billed for balance days?
Ans. Bill for the remaining period will be raised by your old service provider. In case you do not pay the bill the BSNL connection is liable for disconnection.
Q. Is there any penalty fee if I want to move out of BSNL after getting ported?
Ans.. There will not be any penalty fee if you decide to move out, however you can only port out after completing 3 months with BSNL.
Q: Is it possible to change my decision after applying for Mobile Number Portability to BSNL ? Yes , It is possible. But you should submit a written application within 24 hrs to BSNL.
Q. Do I need to apply for DND (National Do Not Disturb) service after port in?
Ans. Yes, you can call at our call center and request for DND service activation. Also you may opt for the same while filling up the subscription form. OR else you can register for DND by sending SMS to 1909
Q. What will happen to the balance amount of talk time, if any, at the time of porting
Ans:In case of Pre – paid customer, the balance amount of talk time, if any, at the time of porting shall lapse.
Q. Can my number be ported without my permission?
Ans:No it cannot be. BSNL will verify all the documents before porting.
Q. Before porting Should I have to settle all the bills with non-BSNL Operator?
Ans:There will be a period between the final billing date and the porting date. To which operator this bill is to be paid? Non-BSNL operator will issue bill to the ported out Subscriber for his unbilled usage till the time of porting. Subscriber will have to pay it within a stipulated period.
Q. Can I subscribe any kind of service prepaid/post paid, 2G/3G etc
Ans:Yes. You can be ported to any type of service you want irrespective of your old category/type of service. For e.g. a pre paid subscriber can opt for post paid services after porting.
Q. If I have a company mobile can I port the same?
Ans: No unless you are given written permission from your company allowing your number to be ported.
Q. I am not the account holder of my number. Can I port my number?
Ans:No unless you are given written permission from the account holder allowing your number to be ported
Q. Will there be an impact on roaming during the porting process?
Ans:If you are planning to travel outside LSA(State)/abroad during porting process, there may be an impact on roaming. So choose wisely the time of the change.