Connecting BSNL Employees / Subscribers 4 Growth of BSNL: Bharat Sanchar Nigam Limited’s subscribers facing hardships

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Bharat Sanchar Nigam Limited’s subscribers facing hardships

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NAGPUR: Exactly 15 days ago, Himani Mehata, a resident of Subhash Nagar and G Vilasrao, a resident of Sai Mandir lodged complaints regarding non-functioning of their landline and broadband connections at the VRCE telephone exchange of Bharat Sanchar Nigam Limited (BSNL).
Since then, both complainants have met officials of the VRCE customer service centre (CSC), phone mechanics and even officials of the rank of divisional engineer but only received assurance that their dead phones will start functioning by the evening.

 nother subscriber Ajay Talewar from Verma Layout has also been doing the rounds of BSNL offices since many days to register a complaint regarding his non-functioning landline.
Interestingly, instead of attending to his complaint, a BSNL phone mechanic told Talewar that almost 10,000 subscribers under the VRCE exchange are facing a similar problem since days. He even advised Talewar not to wait for restoration of the line and switch over to any other operator.
Sources at BSNL informed that these days many among the 17,000-odd subscribers under the VRCE telephone exchange were recently shifted to the new system and that they are facing hardships due to 'dead' telephones. The list of complainants at the VRCE exchange is quite long.
A phone mechanic at the exchange informed that almost 10,000 subscribers from Subhash Nagar, Jaitala, Gopal Nagar, Sawarkar Nagar and Wardha Road to Shankar Nagar were recently shifted from the old system to the digital one. The subscribers are doing the rounds of the VRCE CSC to register their complaints. BSNL officials have also appointed a special officer at the exchange to note down the complaints and convince subscribers about the problem.
BSNL's VRCE divisional engineer BR Vethe admitted that services have been hit and several subscribers are facing problems. He assured that the situation would normalize in the next few days. Vethe informed that BSNL on May 31 commissioned a state-of-the-art EWSD exchange with a 10,000-line capacity at the VRCE exchange to serve the landline, broadband and 3G needs of subscribers. Over 10,000 connections were getting the service on the old E-10 B system which has been shifted to the new one.
Manual error and wrong wiring work during installation have caused such problems. Over 800 connections have faced difficulties. "Just two days back we rectified the problem and started addressing the complaints. In the next few days all the complaints will be take care of," said Vethe.
BSNL's chief PRO TB Wankhade too echoed similar views. He appealed to customers under the VRCE telephone exchange of level 222XXXX and 223XXXX to re-register and lock their STD/ISD facilities as per the procedure because of technical upgradation work being undertaken by the company. Subscribers can also call 2234567. Complaints can be lodged by calling 198.
BSNL at your doorstep
Getting BSNL services and registering for landline, broadband or mobile services has become easy. BSNL has launched an SMS-based service to provide services at the doorsteps of customers.
BSNL's chief PRO TB Wankhade informed that customers can use the SMS option to get a new connection- just by sending an SMS to 54141 (BSNL mobile) or to 9400054141 (from other operators). Customers can send LL for land line, BB for broadband, LL+BB for land line and broadband and other services like 3G cards etc along with name and address. "BSNL's sales agents will visit your place to collect documents and install connections," said Vethe.

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